
Luca Reeve
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Recent activity by Luca Reeve-
How do I cancel my order? (UK)
If you would like to cancel your order, please contact Customer Services as soon as possible and provide your email address and order number. If you have received an email from us confirming your o...
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What happens after I place my online order?
Once you have placed your online order, we'll email to notify you that we’ve received your order. Please note, this doesn’t mean that your order is confirmed. We only confirm an order once it’s pic...
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What products are included in July's Beauty Drop box?
Details about products from our July box are listed below. Suitable for vegan Sisley Black Rose Skin Infusion Cream 10ml Votary Hyaluronic Self-Tan Drops 15ml LBTY Liquid Eye Patch Eye Mask 30ml ...
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How do I update personal details on my Loyalty account?
To update your personal details, login to your online account. On your account homepage, you have the option to edit your contact details, saved delivery addresses and payment cards.
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How do I check my Beauty Drop balance?
There are multiple ways you can check your Beauty Drop balance. Login to your online account and your Beauty Drop credit will display in The Beauty Drop section on your account homepage. You can al...
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Why has my monthly Beauty Drop payment failed?
Sometimes, we attempt to take your monthly Beauty Drop payment but it fails because the card registered to your account has expired or been replaced. When this happens, we will notify you by email....
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How do I check my Loyalty points balance?
If you have registered for an online account, please login and go to your account homepage. You will see your points balance along with how much you need to spend to secure a Loyalty reward voucher...
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How do I subscribe to The Beauty Drop?
You must have registered for an online Liberty Loyalty account to join The Beauty Drop. Once you have registered for an online Loyalty account, to visit The Beauty Drop homepage and select 'Sign me...
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Is there an incentive to sign up for a Loyalty account?
Yes, when you register for an online Loyalty account, you can benefit from our New Customer promotion and receive 15% off your first online order. If you register for a Loyalty account when shoppi...
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Do you offer a personal shopping service?
Yes, you can book an appointment with our Liberty experts to receive complimentary advice and inspiration on your shopping. When booking your appointment, let us know what you're looking for so our...