
Luca Reeve
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Recent activity by Luca Reeve-
What are the UK delivery costs and options?
Standard delivery is provided by Amazon and costs £5.95 or is free for orders over £100. We occasionally run promotions and offer free standard delivery to UK addresses. The promotion will appe...
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Why has my order split into multiple deliveries?
Orders can be shipped from our warehouse or London store depending on stock location. Therefore, we may split an order and send it in separate deliveries so that you receive your items as quickly a...
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Why has my payment been declined?
Sometimes an order will fail due to the payment declining. This may be due to insufficient funds or a block on your payment method. When this happens, no payment is taken as the order hasn't been f...
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Can I remove items from an existing order?
We are unable to remove items from an existing online order. Provided your order hasn't been dispatched, we can attempt to cancel your order so that you can place a new online order with your requi...
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Do I need to create an online account to place an order?
No, you don't need to register for an online account to shop with us and instead you can checkout as a guest. However, we recommend creating for an online account so you can benefit earning Loyalty...
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What is included in the Men's Advent Calendar?
The Men's Advent Calendar contains 25 products. It is housed in a recyclable box adorned in Liberty's 'Evelyn Trail' print, measuring 38cm in height, 38cm in width and 15cm in depth, weighing 5.3kg...
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What products are included in October's Beauty Drop box?
Details about products from our October box are listed below. Suitable for vegan Manicurist Active Glow Sisley Black Rose Cream Mask - Not labelled as vegan but they have no ingredient of animal ...
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What should I do if my Beauty Drop box arrives damaged?
We are sorry that your Beauty Drop box has arrived damaged. So we can resolve this for you as quickly as possible, please contact Customer Services.
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How do I reset my password?
To request a new password, login to your online account and select 'Forgot password?'. Enter your email address, click ‘Submit’ and within a few minutes you’ll receive a password reset authorisatio...
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How do I use my Beauty Drop credit to place an online order?
To redeem your Beauty Drop credit online, login to your account. In the payment section at checkout, select ‘Gift cards & vouchers’ and enter your Beauty Drop voucher number. To change the amount ...