Luca Reeve

Our in-store collection service is available for most online orders. If an item is not available for collection at our store, you will be unable to select this service when completing your order.  ...

Once we have picked and shipped your items, you'll receive an email from us confirming your order. After this, our partners at Global-e will be responsible for future notifications and for deliveri...

Once we have shipped your items, you'll receive an email from us confirming your order followed by a separate email from our courier partners containing delivery and tracking information. You can t...

If you receive an email confirming delivery but you can't find your parcel, we recommend waiting 24 hours as occasionally your parcel will arrive the following day. In the meantime, please check yo...

Please select one of the following for more information on applying a voucher, gift card or discount to an online order.  Beauty Drop credit Loyalty Voucher (UK orders) Loyalty Voucher (Internatio...

Sometimes we may have to cancel your order due to a glitch in our system, products going out of stock or payment failures. If this happens, we will always try to notify you by email.  We won't take...

We are unable to combine orders or add items to an existing online order. If you would like to buy additional items and have your purchases delivered together, provided that your order hasn't been ...

We're sorry that you're experiencing difficulties checking out on our website. For customers who have experienced a similar issue, they have seen success by manually entering payment card details a...

The Beauty Advent Calendar contains 28 products, including 18 full-sized products. It is housed in a recyclable box adorned in specially commissioned illustrations by artist Clym Evernden plus Libe...

We are sorry that your Beauty Drop box is missing items. Please contact Customer Services and include the email address registered to your Beauty Drop subscription and details of the product missin...