Luca Reeve

We're sorry that you're experiencing difficulties checking out on our website. For customers who have experienced a similar issue, they have seen success by manually entering payment card details a...

The Beauty Advent Calendar contains 28 products, including 18 full-sized products. It is housed in a recyclable box adorned in specially commissioned illustrations by artist Clym Evernden plus Libe...

We are sorry that your Beauty Drop box is missing items. Please contact Customer Services and include the email address registered to your Beauty Drop subscription and details of the product missin...

Beauty Drop boxes are sent out four times a year, in January, April, July and October - usually the third week of each month. The latest Beauty Drop box delivery started from the 16th October and t...

Other customers who have experienced password or login issues have seen success by doing a password reset. Please note, your new password will need to be at least 10 characters, which includes a co...

The Beauty Drop subscription costs £25 of which only £20 is added to your Beauty Drop balance. The £5 monthly service fee helps to fund four boxes a year. When you return a purchase paid for using ...

To apply your Loyalty Voucher when placing a UK online order, please login to your online account. At checkout, enter your voucher number in the 'Gift Card & Vouchers' section and select ‘Apply’. Y...

You can find your Loyalty voucher in the email we sent you on voucher issuance month or on a physical voucher if sent via post. Voucher issuance months are in January, April, July and October. The ...

Your Beauty Drop voucher number can be found on the welcome email received when first signing up and in your monthly 'You've been topped up' emails. Alternatively, login to your online account and ...

For in-store purchases, it can take up to 72 hours for points to be added to your account. For online purchases, points are added once we have confirmed your order and it has been shipped. If you'v...