Luca Reeve

Items can be exchanged in-store only. Please collect your desired item from the shopfloor and bring it to Customer Services on floor 3 who will happily assist with processing your exchange. Alterna...

Our partners at Global-e manage international shipping on our behalf. Depending on the courier and current location of your order, they may be able to postpone your delivery. For more information v...

Once we have shipped your order and you have received tracking information by email, you can track your order and make changes directly with the courier. Please note, we don't take responsibility f...

Loyalty Vouchers and Gift Cards are not accepted when paying with Apple Pay or Klarna. If you attempt to apply a Loyalty Voucher or Gift Card when paying with these methods, it'll be rejected and t...

We have streamlined our packaging, giving you a suits-all option for online deliveries. Therefore, we do not offer a gift wrapping option.

To receive a birthday treat from us, please login to your online account. In the profile section on your account homepage, add your date of birth. On your birthday month, please check your inbox fo...

Of course, your remaining credit will be valid for 24 months from the date of your last payment and your Beauty Drop voucher number will remain the same during this time. We are unable to refund an...

Loyalty Vouchers are valid for 12 months from the date of issue. 

Your points balance will show as negative if you refund a purchase but the Loyalty points you earned for that purchase have already been removed from your account and converted into a Loyalty rewar...

Free standard UK delivery is available for all online purchases. There is no limit to the number of orders which this applies to and no minimum spend threshold. Before placing your order, login to ...