
Luca Reeve
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Recent activity by Luca Reeve-
What are the closest underground stations?
The closest underground station is Oxford Circus, and the nearest step-free underground stations are Bond Street and Green Park. Plan your journey using Google Maps. Alternatively, use what3words ...
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What happens if I lose my gift coin?
Lost, stolen or damaged gift coins cannot be replaced. For more information please view the gift coin terms and conditions.
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Can I refund items bought in a sale or promotional event?
Any sale items reduced by 50% or below the original retail price cannot be refunded. All other purchases made in a sale or promotional event can be refunded onto a Liberty gift card within 14 days ...
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Can I exchange my online purchase?
Items can be exchanged in-store only. Please collect your desired item from the shopfloor and bring it to Customer Services on floor 3 who will happily assist with processing your exchange. Alterna...
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Can I reschedule my delivery? (International)
Our partners at Global-e manage international shipping on our behalf. Depending on the courier and current location of your order, they may be able to postpone your delivery. For more information v...
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Can I reschedule my delivery? (UK)
Once we have shipped your order and you have received tracking information by email, you can track your order and make changes directly with the courier. Please note, we don't take responsibility f...
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Can I redeem a Loyalty voucher or gift card when paying with Apple Pay or Klarna?
Loyalty Vouchers and Gift Cards are not accepted when paying with Apple Pay or Klarna. If you attempt to apply a Loyalty Voucher or Gift Card when paying with these methods, it'll be rejected and t...
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Do you offer gift wrapping with online orders?
We have streamlined our packaging, giving you a suits-all option for online deliveries. Therefore, we do not offer a gift wrapping option.
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Why didn't I receive a Birthday voucher?
To receive a birthday treat from us, please login to your online account. In the profile section on your account homepage, add your date of birth. On your birthday month, please check your inbox fo...
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Can I use Beauty Drop credit after cancelling my subscription?
Of course, your remaining credit will be valid for 24 months from the date of your last payment and your Beauty Drop voucher number will remain the same during this time. We are unable to refund an...