Luca Reeve

If your order arrives faulty or damaged, please contact Customer Services and include a photo of the damaged or faulty items or packaging along with your online order number.

If your order hasn't been shipped, we can request for a gift message to be added so it arrives with your purchase. If you have received an email from us confirming your order has been dispatched, w...

To add a gift message to your online order, select the 'Add a gift message to your order' option during checkout. When a personalised gift message is added to your order, it will be printed on a Li...

If you no longer wish to receive marketing communications, please login to your online account. You can opt-out in the 'Contact Preferences' section on your account homepage. You can also click the...

Beauty Drop credit can only be redeemed against online orders delivered to a UK address or for in-store purchases. Although we deliver to non-UK addresses, we are unable to accept Beauty Drop credi...

Check the balance on a Loyalty voucher here and enter your voucher number. 

You can cancel your Beauty Drop subscription at any time after the first three months. Login to your online account and select ‘Manage Subscription’. Select your subscription in the pop-up window a...

Loyalty points which haven’t been converted into a reward voucher will expire and be removed from your balance after 12 months of account inactivity.

Currently, we do not offer this option. When you sign-up to The Beauty Drop, your email address needs to be connected to the same email address linked to your Loyalty account. This ensures you rece...

Unfortunately, we do not offer an alterations service for purchases made in-store or online.