Luca Reeve

When you return all or part of an online order which was purchased using a gift card, the value of your gift card will be refunded first and issued onto a new Liberty e-gift card. Any outstanding b...

Unwanted items purchased in-store must be returned within 14 days. Please visit Customer Services on floor 3 who will happily assist with processing your return. Please note, unwanted items bought ...

Yes. If someone is collecting your purchase from our store, please respond to your Ready for Collection email with their details. Ensure they bring a form of ID and the order number when they visit...

When placing an order from the UK for international shipping, you will need to change the local currency and shipping destination before placing your order. If using a mobile device, scroll to the ...

Once your order is dispatched and you have received tracking information by email, you can manage your delivery and make changes directly with the courier. Please note, we don't take responsibility...

If you receive an incorrect item or order, please contact Customer Services.  We’ll arrange for our courier partner to collect the incorrect item or order without charge and at a convenient time fo...

If you would like to cancel an order which is being shipped outside of the UK, please contact Customer Services as soon as possible and provide your email address and order number. International or...

Once you have placed an online order, your order status will show in the 'Online Order History' section in your account homepage. Order Status: New = we have received your online order Order Status...

We currently only offer one type of Beauty Drop box. However, our Beauty Buyers strive to ensure chosen products can be enjoyed by everyone! We hope to expand our variety in the future.

If you would like to close your Loyalty account, please contact Customer Services.