
Luca Reeve
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Recent activity by Luca Reeve-
Do you offer price match?
We do not offer a price match service but we do frequently run promotions both in-store and online, as well as a generous Loyalty scheme where you earn points as you spend.
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Can I use a gift coin to place an online order?
Gift coins are treated as cash and therefore cannot be used to pay for online orders and can only be used for in-store purchases. For more information please view the gift coin terms and conditions.
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What can I buy with a gift card?
Gift cards can be used for most purchases in-store and for online orders delivered to a UK address. Please note, there are some exclusions and gift cards cannot be redeemed for the following purcha...
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How am I refunded if I paid using a Loyalty voucher?
When you return all or part of an online order which was purchased using a Loyalty voucher, the value of your voucher will be refunded first and issued onto a new Liberty e-gift card. Any outstandi...
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What items are non-returnable for online purchases?
Products bought online that may not be returned include: Any sale items reduced by 50% or below the original retail price Any products that are personalised, bespoke or have otherwise been made to...
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Where do I collect my order from in-store?
Our Click & Collect service is located at Customer Services on floor 3. You'll need your click & collect order number and a form of ID with your name on it. We accept bank cards as a form of ID.
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What items can be shipped Internationally?
Almost all of our products can be shipped outside of the UK. However, some countries have restrictions on products containing alcohol, perfume and aerosols. If there are any restricted items in you...
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Can my order be shipped to a UK address if I'm an International customer?
When placing an order from an International country for UK delivery, you will need to change your local currency and shipping destination before placing your order. If using a mobile device, scroll...
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Can I combine orders into one delivery?
If you have placed multiple orders, we are unable to combine these and they will be delivered separately. Once we have shipped your orders and you have received tracking information, you can manage...
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Why are items missing from my order?
Sometimes we can only fulfil part of your order due to items going out of stock. When this happens, we will always try to let you know by email and we'll only take payment for the items that we've ...