
Luca Reeve
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Recent activity by Luca Reeve-
How do I return an online order? (International)
Returns for international orders are free and must be processed using the Global-e returns portal. Please note that returns for international orders may be subject to longer processing times. For m...
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When can I collect my order?
You will receive a notification as soon as your order is ready for collection at our store. If you opted for the Standard in-store Click & Collect service, your order will be ready within five days...
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What are the International delivery costs and options?
If you select a shipping destination outside of the UK, your order will be fulfilled by our partner Global-e. They will take payment for your order and their couriers will deliver your parcel. Ful...
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What are the UK delivery costs and options?
Standard delivery is provided by Amazon and costs £5.95 or is free for orders over £100. We occasionally run promotions and offer free standard delivery to UK addresses. The promotion will appe...
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Why has my order split into multiple deliveries?
Orders can be shipped from our warehouse or London store depending on stock location. Therefore, we may split an order and send it in separate deliveries so that you receive your items as quickly a...
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Why has my payment been declined?
Sometimes an order will fail due to the payment declining. This may be due to insufficient funds or a block on your payment method. When this happens, no payment is taken as the order hasn't been f...
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Can I remove items from an existing order?
We are unable to remove items from an existing online order. Provided your order hasn't been dispatched, we can attempt to cancel your order so that you can place a new online order with your requi...
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Do I need to create an online account to place an order?
No, you don't need to register for an online account to shop with us and instead you can checkout as a guest. However, we recommend creating for an online account so you can benefit earning Loyalty...
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What is included in the Men's Advent Calendar?
The Men's Advent Calendar contains 25 products. It is housed in a recyclable box adorned in Liberty's 'Evelyn Trail' print, measuring 38cm in height, 38cm in width and 15cm in depth, weighing 5.3kg...
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What products are included in October's Beauty Drop box?
Details about products from our October box are listed below. Suitable for vegan Manicurist Active Glow Sisley Black Rose Cream Mask - Not labelled as vegan but they have no ingredient of animal ...