Luca Reeve

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  • How does The Beauty Drop subscription work?

    Every January, April, July and October you'll receive a discovery boxes with a guaranteed product value of over £300. Boxes are packed with trial-sized products curated by our Beauty Buyers. When...

  • How does the Loyalty programme work?

    You’ll receive 5 Loyalty Points for every £1 you spend in-store or online. For every 1,000 points in your account you'll be rewarded with a £10 Loyalty voucher. Therefore, you’ll receive a £10 vouc...

  • Is there a lost property department?

    Please complete our lost property form if you misplaced personal items while visiting our store. Ensure you provide a detailed description of your lost item including the colour, brand and size. If...

  • Is the Christmas shop open?

    It's never too early for some festive spirit! Our Christmas elves have decked the halls and our Christmas shop is now open on floor 4. 🎄️🎅️

  • What toilet facilities are available?

    We have the following bathroom facilities in-store. Single sex toilets on the lower ground floor and floor 3 Gender neutral toilets on floor 2 which include wheelchair accessible facilities (left ...

  • What are the store opening hours?

    Our store is open Monday to Saturday: 10am to 9pm and Sunday: 12pm to 6pm. Browsing times on Sundays are between 11.30am and 12pm. On Tuesday 24th December (Christmas Eve), we are open from 10am un...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...