Luca Reeve

Refunds will be processed back to your original payment method within 14 days of us receiving the returned items. Please note delivery charges will not be refunded. Refunds may take slightly longer...

To use our free returns service, you'll need to create a DPD label. Print it out, attach it to your parcel (ensuring old labels are removed) and take it to a DPD pick-up location.  If there isn't a...

We have extended our normal returns policy over the festive period for both in-store and online purchases. Purchases made from the 1st November can be returned up until 31st January 2025. All retur...

Our in-store collection service is available for most online orders. If an item is not available for collection at our store, you will be unable to select this service when completing your order.  ...

Once we have picked and shipped your items, you'll receive an email from us confirming your order. After this, our partners at Global-e will be responsible for future notifications and for deliveri...

Once we have shipped your items, you'll receive an email from us confirming your order followed by a separate email from our courier partners containing delivery and tracking information. You can t...

If you receive an email confirming delivery but you can't find your parcel, we recommend waiting 24 hours as occasionally your parcel will arrive the following day. In the meantime, please check yo...

Please select one of the following for more information on applying a voucher, gift card or discount to an online order.  Beauty Drop credit Loyalty Voucher (UK orders) Loyalty Voucher (Internatio...

Sometimes we may have to cancel your order due to a glitch in our system, products going out of stock or payment failures. If this happens, we will always try to notify you by email.  We won't take...

We are unable to combine orders or add items to an existing online order. If you would like to buy additional items and have your purchases delivered together, provided that your order hasn't been ...